Privacy Policy

1. Who we are

This website is run by Perrie EV Ltd ("Perrie EV", "we", "us"), a company registered in Scotland with company number SC876059. Our registered office is The Stables, Drummond Place Lane, Stirling, FK8 2JF. We are the data controller for the personal information described in this policy.

For any question about your data or this policy, email darren@perrieev.co.uk or call +44 7931 681 318.

2. What we collect

When you ask for a quote (contact form, phone, email or WhatsApp): your name, email, phone number, postcode, the service you need, your message, and any photos you send (for example of your fuse board or meter).

When you enter a giveaway:

your name, email, phone number and postcode
your Instagram handle, if you give it
your answers to the optional questions (whether you drive an EV, where a charger would go), and whether you'd like a free survey or quote
whether you opted in to marketing
if you start on Instagram, your Instagram username, your ManyChat contact ID (which links your website entry to your Instagram message) and the messages you send us

When you become a customer: the details needed to carry out and certify the work, such as the installation address, the electrical details of your property, certificates, and invoices and payment records.

When you use the website: our hosting provider keeps standard technical logs (such as IP address, browser type and pages requested) to keep the site running and secure. We don't use analytics or advertising tracking.

We don't knowingly collect information from anyone under 18 through our giveaways, and we don't ask for special category data (such as health information).

3. Where it comes from

Mostly from you directly: through our forms, by phone, email, WhatsApp or Instagram. If you start a giveaway entry on Instagram, we also receive your Instagram username and contact ID from ManyChat. Reviews you leave on Bark or Google are published by those platforms, and we may show them on this website.

4. How we use it, and our lawful basis

Responding to enquiries and preparing quotes: to take steps at your request before entering a contract.
Carrying out work, certification and aftercare: to perform our contract with you, and to meet legal obligations (for example electrical certification and notification requirements).
Accounting and tax records: legal obligation.
Responding to tender and commercial enquiries: our legitimate interests in running and growing our business.
Running giveaways (checking eligibility and entries, picking and contacting the winner, preventing fraud): our legitimate interests in running a fair promotion, and the giveaway terms & conditions you agree to.
Marketing emails about future giveaways and offers: only with your consent (the opt-in box). You can withdraw it at any time by replying to any email or contacting us.
Following up a giveaway entry with a quote: only if you ticked the box asking for a free survey or quote.
Keeping the website secure and filtering spam: our legitimate interests.

We don't make decisions about you using purely automated means. Giveaway winners are drawn at random from all valid entries.

5. Who we share it with

We don't sell your personal information. We only share it with:

Netlify, which hosts this website and stores form submissions on our behalf. Form submissions are checked for spam by Netlify's spam-filtering service (Akismet).
ManyChat, which runs our automatic Instagram replies. If you message us or comment a keyword, ManyChat processes your Instagram username, profile name and messages so it can reply and send you your entry link.
Our email provider and our accountant / accounting software.
Charger manufacturers, your energy network operator (DNO) or certification bodies, where this is needed to register or certify an installation.
Social media platforms. If you interact with our giveaway posts, that activity is handled under the platform's own privacy policy. We may announce a giveaway winner's first name and town, as set out in the T&Cs.
Authorities, if the law requires it.

Some of these providers are based in, or use servers in, the USA. Where your information is transferred outside the UK, we rely on the safeguards each provider has in place, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

6. How long we keep it

Quote enquiries that don't go ahead: 12 months, then deleted.
Customer records, certificates and invoices: 6 years after the work, for legal, tax and warranty purposes.
Giveaway entries: 6 months after the giveaway closes. The winner's details are kept for as long as needed to deliver the prize.
Commercial enquiries: 2 years.
Marketing consent: until you unsubscribe.

7. How we keep it secure

This website is served only over an encrypted (HTTPS) connection. Form submissions are stored by our hosting provider, and only Perrie EV and the people who run the website for us can access them. Access to the accounts that hold your information is limited and password-protected.

8. Cookies

We don't use any cookies for tracking, analytics or advertising, so there's no cookie banner. The site stores a small amount of information in your browser only when it's needed to make a feature work. See our cookie policy for the details.

9. Your rights

Under UK data protection law you have the right to:

access the personal information we hold about you
have it corrected or completed
have it deleted
restrict or object to how we use it, including objecting to direct marketing at any time
receive it in a portable format
withdraw consent where we rely on it

To use any of these rights, contact us using the details above. We'll respond within one month. There's normally no charge.

10. Complaints

If you're unhappy with how we've handled your information, please tell us first using the details above. We'll acknowledge your complaint within 30 days and try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.

11. Changes to this policy

We'll update this page if how we use personal information changes. The date at the top shows when it was last updated.